Refund policy
Return & Refund Policy
At Viona Jewelries, we are committed to providing high-quality jewelry, including our exquisite 925 sterling silver rings, gemstone rings, and amethyst rings. We understand that sometimes a piece may not meet your expectations. To ensure your satisfaction, we offer a straightforward return and refund policy.
Return Period
You can return your order within 14 days of receiving the item. After 14 days, we unfortunately cannot offer a refund or exchange.
Return Conditions
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Items must be in their original condition.
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Products should be unused, unworn, and returned in the original packaging.
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Any item not in its original condition, damaged, or missing parts for reasons not due to our error may not be eligible for a refund.
Return Shipping Costs
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The buyer is responsible for return shipping costs.
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Please ensure the jewelry is securely packaged to prevent any damage during transit.
Exceptions for Damaged or Incorrect Items
If you receive a damaged item or the wrong product, please contact us immediately. In such cases, we will cover the return shipping costs and arrange for a replacement or full refund.
Refund Processing Time
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 3 business days to your original payment method.
Contact Us
To initiate a return or for any questions, please contact us at vionajewelries@gmail.com. Our team is here to assist you and ensure a smooth return process.