Return and Refund Policy

Return & Refund Policy

At Viona Jewelries, we are committed to providing high-quality jewelry, including our exquisite 925 sterling silver rings, gemstone rings, and amethyst rings. We understand that sometimes a piece may not meet your expectations. To ensure your satisfaction, we offer a straightforward return and refund policy.

Return Shipping Costs

The buyer is responsible for return shipping costs. To maintain the integrity of our products, all returned items must be in their original condition. Please ensure that the jewelry is securely packaged to prevent any damage during transit.

Exceptions for Damaged or Incorrect Items

If you receive a damaged item or the wrong product, please contact us immediately. We will cover the return shipping costs and arrange for a replacement. Our goal is to ensure that you receive your desired jewelry, whether it's a sterling silver ring, gemstone ring, or any other piece from our collection.

Contact Us

For any questions or to initiate a return, please reach out to us at vionajewelries@gmail.com. Our team is here to assist you and ensure a smooth return process.